Shipping & Returns
Last updated: 17 October 2026
Enjoy free shipping on orders above ₹999. Returns are accepted subject to our return policy and applicable conditions.
At OREL POP, we carefully pack every order and work to deliver your little one’s favourite outfits safely and on time. 💕
1. Shipping Policy
Orders are processed within [1–2 business days] after successful payment.
Delivery usually takes [3–7 business days], depending on your location and courier service.
Once your order is shipped, you will receive the available tracking details through your registered contact information.
Delivery timelines may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.
Please ensure that your shipping address, phone number, and other delivery details are correct while placing the order.
If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for any applicable additional shipping charges.
Shipping charges, if applicable, will be displayed at checkout before completing your purchase.
For any shipping-related queries, please contact us at info@orel.in.
2. Return Policy
Return and exchange requests must be raised within [7 days] of delivery with opening video (must).
Products must be unused, unwashed, undamaged, and in their original condition, with tags and packaging intact.
Products that have been worn, washed, altered, damaged, or returned without original tags may not be accepted.
If you receive a wrong, damaged, or defective product, please contact us at info@orel.in with your order details and clear photos/videos of the product.
Exchanges are subject to product and size availability.
Size exchanges are allowed only when the product meets our return conditions.
Certain products, promotional items, or special offers may be non-returnable or non-exchangeable, as mentioned on the product page or at the time of purchase.
Customers are requested to check the size chart carefully before placing an order.
OREL POP reserves the right to approve or reject a return or exchange request if the product does not meet the required conditions.
For any return or exchange queries, please contact us at info@orel.in.
3. Policy Updates
Orel Pop reserves the right to amend or update this Return & Cancellation Policy at any time. Any changes will become effective immediately upon publication on this website.